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Testimonials

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Alex Boshi
Full Star Full Star Full Star Full Star Full Star
9-21-2019
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Ed Paquet
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Ed Paquet

Amazing Experience. Top level service. Highly recommended.

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LLStanley100 .
Full Star Full Star Full Star Full Star Full Star
9-19-2019
LLStanley100 .

Mark Goss was so easy to work with! He has a low-key easy-going manner and made us comfortable with buying a car from the beginning. We would recommend working with him without hesitation.

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Steven Simon
Full Star Full Star Full Star Full Star Full Star
9-11-2019
Steven Simon

These guys are the best. Ask for Simon, he really was great as well as all of the staff at Arrowhead.... in a time where buying a car can be a dreaded experience, I have to say, these guys made it pleasant and fun again! Give them a try. It’s worth the trip.

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Chris Dannunzio
Full Star Full Star Full Star Full Star Full Star
9-11-2019
Chris Dannunzio

I have to admit that my initial experience with Arrowhead Lexus wasn’t ideal, however the very next morning I received a call from Will the GM and he was determined to change that & ensure that I have an exceptional car buying experience. Will & Dave as a team ended up totally exceeding my expectations and I have to say that in the end it was one of my best car buying experiences! I got the exact car I wanted and I couldn’t be happier!! Thank you Arrowhead Lexus!!

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Nichole Kulp - Realtor
Full Star Full Star Full Star Full Star Full Star
9-11-2019
Nichole Kulp - Realtor

Great experience at Arrowhead Lexus! Austin Parker was very helpful and a great communicator. He made the purchase process smooth and quick (since I was in a hurry the day I went in). He made himself available to accommodate my schedule. He even when above and beyond to drop off Lexus Coffee mugs to my office for my Team! Would definitely recommend all my friends and family here to Arrowhead Lexus.

YELP
Chris D.
Full Star Full Star Full Star Full Star Full Star
9-10-2019

My initial experience with this dealership was less than ideal, but the very next morning I received a call from the general sales manager Will. He completely changed my opinion of the Arrowhead Lexus dealership! Needless to say Will & Dave exceeded my expectations and I ended up with an exceptional sales experience and ended up with the exact car I wanted! I can't thank Arrowhead Lexus enough!

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GEORGE HERNANDEZ
Full Star Full Star Full Star Full Star Full Star
9-7-2019
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David Flagg
Full Star Full Star Full Star Full Star Full Star
8-30-2019
David Flagg

Great dealership with excellent staff. First time Lexus owner and thrilled with arrowhead Lexus. If your looking for an new or used vehicle be sure to see Fran. She provides a high level of customer service and knows her product!! Thanks

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Cynthia Leppell
Full Star Full Star Full Star Full Star Full Star
8-29-2019
Cynthia Leppell

Arrowhead Lexus showed me that they wanted my business without being pushy. They encouraged me to test drive different vehicles and thoroughly explained the features of each vehicle. They allowed me to set my own pace of car buying. Simon and Fran were wonderful to work with. Diane handled the financial paperwork quickly to get me on my way. I would recommend this dealership to anyone looking to purchase a Lexus.

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RODNEY BELSHAM
Full Star Full Star Full Star Full Star Full Star
8-28-2019
RODNEY BELSHAM

"I enjoyed the experience, and the atmosphere of the dealership." My contact with Simon Walker has been excellent experience and I have now brought 3 cars through him over the last few years. Top rate dealership.

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Rosa Aguirre
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Rosa Aguirre

Great Lexus dealer, we drove in from Lake Havasu and Mark Goss the Sales Consultant greeted us at the door. The deal was made over the phone so all we had to do was to sign the contract. He had the new vehicle ready to go, the rest of the staff was also very pleasant and informative!

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Richard Morse
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Richard Morse

Purchased a 2019 Lexus RC350 from Arrowhead Lexus. Sales rep was Fran Olivarez and made a new car purchase very enjoyable. Fran is not a high pressure salesperson and is willing to take the time to explain all of the newer features as well as mechanical questions. She really made a great experience of purchasing a new car. RM

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ebmjohnson .
Full Star Full Star Full Star Full Star Full Star
8-27-2019
ebmjohnson .

Purchased an used car from Arrowhead Lexus in August 2019 and I can't speak highly enough about the staff. David the sales person who helped me was very respectful and helpful all along the process. Kyle the guy who ran me through features on the new car was friendly and knowledgeable. Even though I bought a Ford from a Lexus dealership he was able to answer all my questions. The finance department is usually the stop I dread but she was super friendly and offered me a warranty but when I declined she wasn't pushy at all. The entire process was amazing. I never felt like I was being helped by the typical pushy car salesperson. I would definitely return to this dealership even though it is 50 miles away from me! Worth the drive!

YELP
Steven S.
Full Star Full Star Full Star Full Star Full Star
8-22-2019
Steven S.

I shopped all over the valley to lease an RX350. The prices, for the same car were all over the place. Prices varied over $100 per month on the same car! Even though Lexus had a program for a 10K mile lease, some dealers even quoted 7500 miles....and the price was still too high! Trevor gave me a fair price right off the bat. No hassles, no games! Simon was the best at handling what little negotiations were needed at delivery. Even my lease turn in was not an issue ( it usually turns out to be the worst when closing a deal) I am very pleased and would recommend them to anyone shopping for a new Lexus. Quick, easy, and actually a pleasant experience...when was the last time you had one of those at a car dealership?

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Peggy Snyder
Full Star Full Star Full Star Full Star Full Star
8-19-2019
Peggy Snyder

I have been dealing with Arrowhead Lexus since it first opened up and Angelo Tedeschi has been my salesman from the beginning. During that time I have purchased five cars from Angelo. He has always been a pleasure to work with and is always very knowledgeable about explaining any questions I may have. I have referred other people to Angelo and they all were extremely satisfied with his expertise. I will continue to ask for Angelo when I am car shopping. Sincerely, Peggy Snyder.

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Charles Lundy
Full Star Full Star Full Star Full Star Full Star
8-19-2019
Charles Lundy

The five stars are for Mark's performance. Great to work with. He knew his product and is very good with his followup. I looked at several other high end SUV's, and the salesmen weren't as professional and knowledgeable as Mark.

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cathee tankersley
Full Star Full Star Full Star Full Star Full Star
8-19-2019
cathee tankersley

It was a TRUE pleasure working with Arrowhead Lexus. Our salesperson, Dave Dallaire, was efficient, pleasant and took time to answer all of our questions, AND, the "no haggle" attitude means I will return again and again.

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Jim Smith
Full Star Full Star Full Star Empty Star Empty Star
8-17-2019
Jim Smith

No different from any other dealer when it comes to purchasing a pre-owned auto. I was in the market for a particular vehicle and found one here at Arrowhead and although priced a bit higher than similar vehicles, decided to have a look. I noted a few imperfections in the vehicle which was expected however trying to negotiate these flaws into the sale price was an uphill battle as I was told that they were only making $100 on the sale of this vehicle. I’m not sure if anyone falls for that gimmick but I sure don’t, especially when I see the same vehicle roll across the auction block for about $6k less and this was a trade in so you know they paid bottom dollar. Moving forward I decided to end my car shopping and just buy it as it had one owner so the next step for them was to “hurry up and buy”.. No test drive, no discussion of warranty just come sign the paperwork and go. I finally got the test drive and was told the vehicle would be cleaned while we did the paperwork. Ok, fair enough.. Get the vehicle home to find a wheel acid stain on the black carpet leaving a big bleached area. The door, hood and trunk jamb were filthy so I took two hours out of my time and cleaned the vehicle the way it should have been cleaned in the first place. Upon washing it I saw that the detailer must have used a paint pen on the bumper to cover some scratches and the color isn’t even close to matching. I called the finance manager the next day to tell her about the carpet and sure enough she wasn’t available. Called the next day at 10:30 am and was told she was already gone for the day. Called the following day and finally got her on the phone.. I told her about the mishap and was told she would speak to the detailer and call me right back. Nada.. A few days later I got a text from the salesman asking if everything was satisfactory so I shared my concern about the carpet hoping for a result other than the non responsive finance manager but wouldn’t you know it? I got the same reply, nada.

GOOGLE
Mark Granoff
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Mark Granoff

I have purchased many new cars in my life, however, Keith Kinney is the most professional sales person who I have ever worked with. He is a patient individual who answered all of our questions with a vast knowledge of the automotive business. He is a hard-working individual who helped us to understand all of the aspects of our Lexus and its financing. Keith was with us every step of the way, as we completed the transaction through driving the car out of the dealership. His service continues, contacting me to ask if I have any questions and getting those questions answered promptly and thoroughly. I would definitely buy another car from Keith!

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Allison Baek-Watt
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Allison Baek-Watt

Keith was kind and considerate to take care of us. Will return!

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Debra Griffith
Full Star Full Star Full Star Full Star Full Star
8-6-2019
Debra Griffith

What a wonderful buying experience it was! My salesman, Austin Parker, was exceptionally courteous and took the time to find out exactly what I was looking for, and low and behold, he found me the PERFECT car! Even I was surprised! Beyond that, the dealership is lovely. Far better than any other dealership I went to while shopping for my new car. I'd HIGHLY recommend this dealership AND Austin Parker!

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Luis Lagunes
Full Star Full Star Full Star Full Star Full Star
8-5-2019
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Dennis Wilkinson
Full Star Full Star Full Star Full Star Full Star
8-4-2019
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Cesar Baltazar
Full Star Full Star Full Star Full Star Full Star
8-3-2019
Cesar Baltazar

We were in the market for buying a vehicle and happened to stop at Arrowhead Lexus after being at a different dealer. We were impressed with their professionalism, friendliness and overall experience. Did have a misunderstanding or 2 but our sales person Mark Goss made a way to clarify and make it right. I would highly recommend purchasing a vehicle from Arrowhead Lexus! We drove off with a NX300!

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Christian C
Full Star Full Star Full Star Full Star Full Star
7-30-2019
Christian C

After a less-than-stellar encounter at Mercedes we decided to go to Lexus. We were pleasantly surprised with the performance of the RC 350 and that of the Arrowhead Lexus team. I went for a very high quality ride and drive, through the city as well as highway. We plan to work with Austin and this store again in the near future.

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Carol Meiner
Full Star Full Star Full Star Full Star Full Star
7-30-2019
Carol Meiner

We came in to have our GS 350 serviced and walked out having purchased an LS500! Fran was the sales person we worked with and she was wonderful! Accommodating without being pushy, she has a great personality, infectious laugh and truly knows her stuff. We had specific wants on the new car for color and interior. Fran searched until she found exactly what we asked for. The car was coming from Texas and was ready for our pickup in five days from Arrowhead. We would recommend Arrowhead and their staff to anyone who wants a Lexus!

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Ethan Littlejohn
Full Star Full Star Full Star Full Star Full Star
7-30-2019
Ethan Littlejohn

Very friendly atmosphere, highly recommend the sales team.

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Gary Elmer
Full Star Full Star Full Star Full Star Full Star
7-30-2019
Gary Elmer

Fran and the staff provided an excellent environment and made the car buying process a pleasure. Arrowhead Lexus was very professional and courteous and I will surely go back in the future.

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William Muir
Full Star Full Star Full Star Full Star Full Star
7-28-2019
William Muir

I was searching for a used Lexus. A google search led me to the Arrowhead Lexus dealer that had an RX 350 that seemed to be a perfect fit. I wanted a local car with reasonable mileage and at a price that was within my range. Experience teaches me to be skeptical of all dealers and dealer ads. This required a visit to the dealer to be sure what they were advertising - was indeed going to be as good as advertised. Going to the sales department of any vehicle dealer is not something that I relish. Having purchased a number of vehicles new and used over my lifetime it has been rare to have a good experience. Arrowhead Lexus proved to be different. First: I was met at the door by Austin from Oregon who proved to be very personable, knowledgeable and helpful. A nice guy. Second: He brought up the vehicle that was advertised. It proved to be better than I expected. Better than advertised. From my experience a rarity in car dealers. Under promise and over deliver seems to be a rarity in the auto industry - but not at Arrowhead Lexus. Third: Austin spent a generous amount of time explaining features of the RX 350 and what the sales and service philosophy of the dealership entailed. Austin's title is Product Specialist and he proved to be every bit of that. Knowledgeable beyond his years (I'm 82). Fourth: Because of the above I bought the RX 350 that day. And that is a rarity for me as I usually will NEVER buy a car on the first day I see it. Just a past practice of mine that has served me well. Fifth: Arrowhead Lexus is a dealer that I want to buy from and have service my vehicle and is 5 star in my book. Sixth: Austin, at Arrowhead Lexus is 5 star in the same book

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ANSHUL ARORA
Full Star Full Star Full Star Full Star Full Star
7-27-2019
YELP
William M.
Full Star Full Star Full Star Full Star Full Star
7-27-2019
William M.

Searching for a used Lexus on led me to the Arrowhead Lexus dealer that had an RX 350 with reasonable mileage and at a price that was within my range. However, my being skeptical, this required a visit to the dealer to be sure what they were advertising - was indeed going to be as good as advertised. Going to the sales department of any vehicle dealer is not something that I relish. Having purchased a number of vehicles new and used over my lifetime it has been rare to have a good experience. Arrowhead Lexus proved to be different. First: of all I was met at the door by a Austin from Oregon who proved to be very personable, knowledgeable and helpful. A nice guy. Second: he brought up the vehicle that was advertised. It proved to be better than I expected. Better than advertised. From my experience a rarity in car dealers. Third: Austin spent a generous amount of time explaining features of the RX 350 and what the sales and service philosophy of the dealership entailed. Austin's title is Product Specialist and he proved to be every bit of that. Fourth: because of the above I bought the RX 350 that day. And that is a rarity for me as I usually will NEVER buy a car on the first day I see it. Just a past practice of mine that has served me well. Fifth: Arrowhead Lexus is 5 star in my book. Sisth: Austin is 5 star in the same book.

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J DOG
Full Star Full Star Full Star Full Star Full Star
7-21-2019
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Jack Avant
Full Star Full Star Full Star Full Star Full Star
7-14-2019
Jack Avant

Recently my wife and I went to Arrowhead Lexus and met Angelo Tedeschi and after much discussion we came to an agreement on the purchase of a new 2019 Lexus RX350. Angelo made this purchase as pleasant of a transaction that we had ever experienced.. We feel like he truly went the extra mile to help expedite the entire process. Mr Tedeschi is very easy to talk with and there is not any high pressure sales tactics. We would highly recommend him to everyone that is looking to make a purchase from Arrowhead Lexus. Jack & Donna Avant Surprise, Arizona

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Zagreb
Full Star Full Star Full Star Full Star Full Star
7-13-2019
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Traci Tucker
Full Star Full Star Full Star Full Star Full Star
7-7-2019
Traci Tucker

Awesome customer service

DEALERRATER
ES300
Full Star Full Star Full Star Full Star Full Star
7-2-2019
Courteous Professionals

Staff were professional,courteous and answered any and all questions or concerns. We appreciated the overall attention to detail from the various departments at Arrowhead Lexus, making the car buying experience very positive. Thank you!

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Kristine Allen
Full Star Full Star Full Star Full Star Full Star
7-2-2019
Kristine Allen

We really enjoyed working with Keith Kinney at Arrowhead Lexus! Keith went above and beyond what we would have expected from any sales person, and we have dealt with many over the years. He was courteous, friendly, and very knowledgeable about several of the vehicles he showed us while helping us find the right fit for our needs. Keith made us feel comfortable and welcome while one of the neighboring luxury vehicle dealerships did not! When we decided on the car we wanted Keith expedited the process to make it happen on a day in which the dealership was extremely shorthanded. Upon leaving with our new vehicle we noticed a “star” crack in the windshield. We immediately returned and brought this to Keith’s attention. He followed up with Arrowhead Lexus’s Service Department and ultimately with a third party vendor who replaced the windshield when it could not be repaired. We was referred to Arrowhead Lexus by our daughter who purchased a new vehicle there. We mentioned that our daughter had been given a leather holder for her license and registration to keep in her glove box. Keith bought us a document holder from the Arrowhead Lexus boutique out of his own pocket as a “good faith gesture” due to the inconvenience of trying to get the windshield repaired and finally replaced. We had a good vehicle purchasing experience with Arrowhead Lexus because of the extraordinary customer care provided by Keith Kinney. We can look forward with confidence to the months and years ahead to servicing our vehicle with Arrowhead Lexus’s service team due to Keith’s example of honesty and excellence in customer service.

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Amira Sanchez
Full Star Full Star Full Star Full Star Full Star
6-29-2019
DEALERRATER
CLC500
Full Star Full Star Full Star Full Star Full Star
6-22-2019
Best of the best!

This is our second Lexus from this dealer. From an RX 350 and now the LC 500. Their service is second to none and their sales and finance departments are outstanding!

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Paul Grant
Full Star Full Star Full Star Full Star Full Star
6-18-2019
Paul Grant

The service department was great and very helpful.

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Jerry Frazee
Full Star Full Star Full Star Full Star Full Star
6-14-2019
Jerry Frazee

From the service department to sales, Arrowhead Lexus has been the best dealership I have had the pleasure to work with.

DEALERRATER
Leenie2you
Full Star Full Star Full Star Full Star Full Star
6-9-2019
Mark Goss at Arrowhead Lexus

Thank you, Mark, for making our first luxury car purchase a most pleasant experience. We’ve already told our family and friends all about it and what a great sales person you are. We love our new Lexus and will definitely return to see you when we’re ready to make a trade 😃

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cheryl wisneski
Full Star Full Star Full Star Full Star Full Star
6-6-2019
cheryl wisneski

Excellent!

DEALERRATER
Vern397
Full Star Full Star Full Star Full Star Full Star
5-31-2019
Yes, Experience Amazing

I can honestly say that I have never had such a positive car buying experience as this one. My time spent with Simon Walker was informative and most enjoyable. Simon was very patient in answering all of my questions in terms of the vehicle and what I could expect as a Lexus owner.. As I used an out of state credit union for my financing, Simon went the extra mile to ensure that the necessary forms were provided in a timely manner. He also introduced me to the Technology Specialist and ensured that I had a good level of comfort with the vehicle before I drove it off the lot. I love my new RX 350 and will probably be a Lexus owner for the rest of my life. Should Lexus Corporate Headquarter require someone to instruct new sales personnel on the finer points of customer service, I strongly suggest that they contact Simon Walker. Without doubt, he is one of the very best in your company. Yes, I did Experience Amazing" Vernon E.. Nelson